Personal data policy

LA HALLE DES GOURMETS
Applicable as of NOVEMBER 9, 2020
  1. Definitions

Personal data : any personal information directly or indirectly identifying the Internet user or customer (for example: surname, first name, IP address, etc.).

Cookie: A "cookie" or tracer designates a text file that may be saved in a dedicated space on the hard disk of your Terminal thanks to the browser software you use to consult our Site and subject to your choices recorded in your browser with regard to cookies. This file enables its transmitter to identify the Terminal in which it is stored, during the period of validity or registration of the cookie.

State of the art : the state of knowledge in any given field (scientific, technical, etc.) at a given moment.

Terminal: computer, tablet, smartphone

  1. Personal data
  1. This policy on the processing of personal data details the

ARCADYS, a company with share capital of 13,801.76 euros, whose registered office is located at 165 Boulevard de Valmy Bâtiment 103 ARMSTRONG 92700 COLOMBES, registered with the NANTERRE Trade and Companies Registry under no. 350 410 510 (hereinafter the "ARCADYS Company"). ARCADYS "), with regard to personal data.

The person responsible for processing personal data is Franck GALET.

The Data Protection Officer is Pia BOGGIO, [email protected].

This personal data processing policy applies to all data and information that you transmit to ARCADYS in any way whatsoever or collected by it, in particular by browsing the website accessible at www.lahalledesgourmets.com or by placing an order accessible via the LA e-boutique HALLE DES GOURMETS.

  1. The data collected by ARCADYS include personal data and, in particular :
  • name
  • first name
  • postal address (street, postal code, city, country)
  • email
  • phone
  • any information, data or content provided or generated by you when using the Site (e.g. IP address, connection data and navigation data, order history), the implementation of any online form, in particular that of the support contact.

These data are subject to automated processing and are recorded in the ARCADYS information system and database.

The information required in the forms marked with an asterisk is necessary to finalize your application.

By providing ARCADYS with this information and personal data, you expressly agree that this personal data may be collected, recorded, used and processed by computer, under the conditions defined below. The processing is subject to European Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (hereinafter the "Regulation"). RGPD "»).

You may not send any form to ARCADYS without first accepting this personal data processing policy.

In the event that you provide the contact information and personal data of a third party in the context of placing an order for a product for example, you guarantee that this third party is informed that you have communicated to ARCADYS the data concerning him/her and that he/she has accepted such communication.

  1. The personal data are intended for ARCADYS, as well as for the host of the Site.

In the context of order processing and shipping, your data may also be transferred to third-party companies such as a logistics service provider for order preparation or a forwarding agent for delivery.

  1. As some of the recipients of your data are located abroad, their transfer outside the European Economic Area (EEA) is carried out subject to appropriate guarantees, in particular contractual guarantees, in compliance with the applicable regulations on the protection of personal data.

Particular care is taken in the contractualisation of our services with our suppliers and any third party companies in order to protect your data, in accordance with the regulations in force, when your data is processed outside the EEA.

  1. The collection and processing of personal data is necessary for the purposes of allowing :
  • Customer relationship management: management of customer contacts, execution and follow-up of orders, deliveries, invoices, payments and accounting;
  • The delivery of the products ;
  • The management of remote claims and after-sales service;
  • The management of cookies as presented below;
  • Commercial canvassing, i.e. allowing ARCADYS to send information, especially commercial information, such as newsletters, new offers, or news;
  • Management of customer opinions on products and services ;
  • Management of web display customization and customer preferences ;
  • The management of the abandoned basket dunning ;
  • Management of the loyalty program.
  1. Your data are kept for a period not exceeding the time required for the following purposes, namely :
  • Concerning the management of customer relations, remote claims and after-sales service: for the time strictly necessary to process the order, the claim and the after-sales service, plus three (3) years from the end of the commercial relationship. In addition, the data may be kept under a legal obligation for a period of time necessary to meet this obligation.
  • Concerning the delivery of the products: the time from the order to the delivery and its payment, and as long as there are still outstanding items (unpaid invoices, disputes, litigation ...) ;
  • Concerning customer opinions on products and services: during the time the product is on the market;
  • Concerning the management of the loyalty program: during the duration of your membership to the program ;
  • Concerning commercial prospecting: three (3) years after your last response to a solicitation.
  • Concerning the management of cookies: thirteen (13) months from your initial consent, tacit or express.
  1. In accordance with Articles 15 to 22 of the RGPD, you have the following rights with regard to data concerning you:
  • Right of access ;
  • Right of rectification and deletion ;
  • Right to limitation of processing ;
  • Right to data portability ;
  • Right of opposition ;
  • Right not to be the subject of a decision based exclusively on automated processing ;
  • Right to withdraw your consent to the processing of your personal data, without prejudice to the lawfulness of the processing based on the consent given prior to withdrawal; and
  • Right to file a complaint with a supervisory authority in France: the Commission Nationale de l'Informatique et des Libertés ("CNIL").

You may exercise any of these rights at any time by writing to the Data Protection Officer at the following e-mail address: [email protected] or to the postal address of ARCADYS, for the attention of the Data Protection Officer, 2 rue Mozart - 92110 - Clichy, accompanied by any means of proof of your identity and indicating your last name, first name and e-mail address. ARCADYS may, at any time, request additional information in order to confirm your identity.

Failure to collect and process these personal data and/or refusal to consent to such processing and/or the exercise of the rights referred to above, prevents ARCADYS from carrying out the above-mentioned purposes and may de facto make it impossible for ARCADYS to provide the requested service and make the ARCADYS website and/or services inaccessible.

You may, in any case, object, without reason, to the use of your personal data for commercial prospecting purposes.

 

  1. ARCADYS will not transfer or sell personal data to non-affiliated and non-partner third parties unless ARCADYS has previously informed you in communications, agreements or through information available on the Site, and you have expressly given your consent or as required by law.

 

  1. ARCADYS has taken the necessary steps to implement all technical and organizational measures to ensure the security and confidentiality of the personal data processed and to prevent it from being distorted, damaged, destroyed or accessed by unauthorized third parties. All the security measures put in place shall comply with the state of the art, in particular with regard to information systems.

Insofar as ARCADYS does not control all the risks related to the operation of the Internet, it draws the attention of visitors to the existence of possible risks inherent in its use and operation.

ARCADYS will notify, within the legal time limits, all violations of personal data to the competent supervisory authority for the protection of personal data and will notify you if they are likely to create a high risk for the rights and freedoms of individuals.

  • Tracer files (cookies)

A tracer file (cookie) is a file of limited size, sent by the Internet server to the browser located on the hard disk of your computer. You are informed that during your visits to the Site, cookie files may be installed.

You are informed that during your visits to the Site, tracer files (cookies) may be installed. The scripts depositing cookies on the Site are in particular :

  • Strictly necessary cookies: these cookies do not store any information allowing the User to be personally identified. However, they are essential to enable browsing on the Site. They are generally only set in response to actions performed by you, which are similar to a service request, such as configuring your privacy preferences, logging in or filling out forms. For example, authentication and security cookies are used to identify and recognize registered users and to enable them to access the requested content or features. The User may set their browser to block or alert them to the presence of these cookies, but without them, the requested services cannot be provided.

 

  • Functionality cookies: these cookies allow the site to remember the user's choices and account preferences, as well as to provide enhanced, more personal functionality. They are defined by the Editor or by its partners whose services have been added by the Editor on the site. The User may set his browser to block or alert him to the presence of these cookies, but without them, certain requested services cannot be provided.

 

  • Performance cookies: these are analysis and research cookies that enable the Publisher or one of its partners to count visits and measure traffic, to measure and improve the performance of the site. They make it possible to know which pages are the most and least popular, and to see how Users navigate on the site. All information collected by these cookies is aggregated and is therefore anonymous. The User may set their browser to block or alert them to the presence of these cookies. Blocking these cookies will not affect the services that are provided.

 

  • Third party cookies and social network cookies: these cookies are defined by a series of social network services that the Publisher has added to its site and which allow the content of the site to be shared with other people. They are able to track the User's browser on other sites and to build a profile of his or her interests. This can have an impact on the content and messages that the User sees on other websites that the User visits. If the User does not allow these cookies, the User may not be able to use or view the social network sharing tools.

No advertising or commercial reminder cookies are installed.

These tracker files are installed on your browser because they are :

  • Strictly necessary for the proper functioning of the website accessible at www.lahalledesgourmets.com and the performance of the services you request; or
  • Authorized by you.

You are invited to share your preferences in the pop-up window on your first visit. Continuing to browse ARCADYS sites on a page other than the one through which you arrived on the said sites is equivalent to consenting to the deposit of cookies on your Terminal.

Any recording of cookies on your Terminal is subject to obtaining your consent, which you can express and modify at any time and free of charge by changing the settings of your browser. If you have accepted the recording of cookies in your Terminal, the cookies embedded in the pages and content that you have consulted will be stored in a reserved area of your Terminal and will only be readable and recognisable by the sender.

Cookies requiring your consent are used to recognize you and your preferences, to improve, personalize and analyze your experience on the sites.

You can oppose the recording of cookies, even those for which you have previously given your consent, and change the settings of your browser by clicking on the link relating to the setting of cookies. However, in this case, ARCADYS cannot guarantee the proper functioning of all the functionalities of its sites.

In any case, you can at any time delete all cookies, installed on your browser, even those that do not require your consent, at the risk of rendering the sites unusable.

The maximum retention period for cookies on your browser is thirteen (13) months from your initial consent, tacit or express.